🔍 FAQs

You can track your order anytime using the link in your confirmation email. Most items ship within 5–10 business days.

📦 Still unsure? Just reply with your order number and we’ll help!

Please double-check your order details and our size chart before submitting. Because each item is made-to-order, we’re unable to accept cancellations, changes, or returns once an order has been placed—unless the product arrives defective.

Yes. We reserve the right to adjust online item pricing at any time — including canceling orders if a pricing error slips through.

Promotions and discounts exclude books unless explicitly stated. Only one discount code can be applied per order. Discount codes can’t be stacked with other codes, but they can be used together with our 🚚 Free Shipping on orders of $75+ (subtotal after discounts, before tax).

If your order has already shipped and you notice an issue — like a wrong or incomplete address — let us know.

While our items are made-to-order and can’t be rerouted once shipped, we may offer a discounted replacement order depending on the situation.

Thanks for your order! 💛 Most items are made-to-order and ship within 5–10 business days. Once your package is on the way, you’ll receive a tracking link via email.

Orders with multiple items may arrive in separate shipments — but there’s no extra charge for that.

Still need help? Check your email for tracking updates or message us with your order number and we’ll take a look.

Oh no — that’s not the experience we want for you! If something went wrong, we’re here to help.

• 🖼️ For damage: Send us a photo of the issue within 30 days of delivery.
• 📦 For lost packages: If it’s been more than 10 business days since your last tracking update, let us know and we’ll work with our print partner to find a solution.

We accept most major credit and debit cards, as well as Shop Pay, Apple Pay, Google Pay, and PayPal.

If you’re having trouble checking out, just let us know — we’re happy to help.

Yes! Just enter the recipient’s name and shipping address at checkout. The received package will include the items ordered, but not any paperwork to show what was ordered or the cost.

(Note: Gift notes aren’t available at this time.)

Absolutely! You can order as many items as you’d like.

🚚 Some products may ship separately, depending on where they’re printed — but there’s no extra charge for that.

✨ Teachers, schools, or event organizers? We love bulk orders! Let us know what you’re planning and we’ll try to help.

Absolutely! Many titles include lesson plans and free downloadable resources — perfect for classrooms and homeschoolers.

We don’t offer signed copies online just yet, but we love that you asked! Keep an eye out — we hope to offer this in the future.

If you have a special request or event coming up, let us know and we’ll see what’s possible.

Visit any picture book product page and then scroll down on the page — you’ll find free narrated readings to click on. There are even free downloadable lesson plans and activities.

Each book’s product page includes age recommendations, key themes, and a video preview to help you decide.